Question 1

Do you accept Multibanco cards?

Accepted Answer

Yes.

Question 2

Do you accept notes?

Accepted Answer

Yes: €5, €10 and €20 notes.

Question 3

Do you accept coins?

Accepted Answer

Yes: €0.50, €1 and €2 coins.

Question 4

How does the Customer Card work?

Accepted Answer

The Customer Card costs €20: €15 is loaded to use on the machines and €5 is refunded when you no longer need it, provided it is in good condition. With the card you pay less for every wash and dry.

Question 5

Can I use my own detergent?

Accepted Answer

No. The machines automatically dose detergent, alkaline booster, sanitiser and fabric softener. Adding detergents or other additives is not allowed.

Question 6

Do I need to book?

Accepted Answer

No. The machines are first come, first served, during all opening hours.

Question 7

What machine sizes are available?

Accepted Answer

There are 9 kg, 12 kg and 16/18 kg washing machines. The 16/18 kg machine has special programmes, activated on request.

Question 8

Can I use only the dryers?

Accepted Answer

Yes, subject to availability. Customers who wash at the laundromat have priority.

Question 9

Which dryer temperature should I choose?

Accepted Answer

Check the drying guide and the care label.

Question 10

How long does a drying cycle take?

Accepted Answer

Each drying cycle lasts 21 minutes: 18 minutes of heat plus the machine warm-up.

Question 11

What do the care label symbols mean?

Accepted Answer

See the care labels guide.

Question 12

Can I wash pet items?

Accepted Answer

Yes. They must be washed separately and may need a specific programme. Please contact us first.

Question 13

Do you work with holiday rentals and restaurants?

Accepted Answer

Yes. We have dedicated programmes on the 16/18 kg machine and ironing by the kilo at €3.00/kg.

Question 14

What are the opening hours?

Accepted Answer

Every day of the year, including weekends and public holidays, 9 am to 10 pm.

Question 15

I left an item behind. What should I do?

Accepted Answer

We have a lost and found wall. Drop by the laundromat or contact us on WhatsApp.

Frequently asked questions

Payment

Using the machines

Drying

Services

General

Frequently asked questions