Legal information
Dispute resolution
If you're not happy with our service, please talk to us first: we solve most issues quickly.
Complaints Book
You can file a complaint in the physical book available at the laundromat or in the Electronic Complaints Book (Livro de Reclamações).
Consumer alternative dispute resolution
In the event of a consumer dispute, consumers may turn to the following alternative dispute resolution (ADR) entity:
- Entity
- CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
- Website
- www.cniacc.pt
Information provided under Portuguese Law No. 144/2015 of 8 September.